Tay Florals
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Good to Know

Terms of Service

Last updated: September 2026. Serving the DFW Area.

Orders & Custom Work

Inquiries, not checkout

Every form on this site is a custom inquiry, not a purchase — nothing is charged automatically. Pricing, availability, and final details are confirmed directly with Tay (by phone, text, email, or Instagram) after you submit an inquiry.

Deposits

A nonrefundable deposit is required to begin most custom orders once details and pricing are confirmed. The deposit secures your date and covers sourcing costs for flowers, plushies, and other materials specific to your order.

Lead time

Standard custom arrangements need at least 24–48 hours notice. Weddings and large events need a minimum of 2–4 weeks. Rush requests may be accommodated case-by-case but aren't guaranteed.

Substitutions

Fresh flower varieties and colors depend on seasonal and wholesaler availability. If an exact bloom isn't available, it may be substituted with something of equal or greater value and similar color/style — every effort is made to stay true to your vision.

Cancellations

Deposits are nonrefundable. Cancellations made with enough notice before the scheduled date may be eligible to reschedule at Tay's discretion — reach out as soon as possible if your plans change.

Delivery, Pickup & Shipping

Local delivery & pickup

Fresh flower bouquets are available for local delivery or pickup in the DFW Area only. Delivery windows and any fees are confirmed at the time of your order. All orders require a minimum of 3 days' advance notice.

Shipping

Fresh flowers and alcohol gifts cannot be shipped. Only eternal (artificial) flower arrangements are eligible for shipping outside the local delivery area, at the customer's risk once handed to the carrier.

Alcohol gifts — age verification

Customized alcohol gifts are available only where legally permitted, for local pickup or delivery. Valid, government-issued ID proving the recipient is 21+ is required at the time of pickup or delivery — Tay Florals reserves the right to refuse delivery without it.

Website Use

Content & photos

Photos on this site are of real past creations unless otherwise noted, used to show the style and range of work available. Submitting a review or photo through the review form grants Tay Florals permission to feature it on the website and social media, with your name or handle as provided.

No warranties

This site and its content are provided as-is. While every effort is made to keep information accurate and current, Tay Florals makes no guarantee that the site will be error-free or uninterrupted.

Limitation of liability

Tay Florals is not liable for indirect, incidental, or consequential damages arising from use of this site or from a custom order, beyond the value of the order itself.

Changes to these terms

These terms may be updated from time to time as the business grows; the "last updated" date at the top of this page will reflect the most recent revision.

Questions about these terms? Reach out through custom order form.

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